COVID-19 lockdowns continue to disrupt many facets of life, and this has been certainly been felt in the university sector here in Australia, which were quick to introduce ‘online proctoring solutions’ as a means to monitor student exam activity remotely.
Many of these programs rely on facial recognition or automated detection systems, combined with video monitoring of students and their homes homes, leading to concerns about bias, inaccuracy and intrusiveness. The rapid rollout led to student protests in Australia and elsewhere.
Students, activists, tutors, academics, managerial and technical staff were recently interviewed at several Australian universities to explore the effect and experience of online proctoring.
The interviewers found concerns from staff around the extra workload involved in maintaining “buggy” proprietary systems. Students, meanwhile, were worried about the invasiveness of the technology, and nervous at the prospect of platform glitches disrupting exams.
Over time, students have become more tolerant of online proctoring (or perhaps resigned to it).
This habituation to the technology might serve as a lesson for how emerging uses of biometric surveillance are being incorporated into daily life — as well as how they need to be controlled and regulated
The pandemic presented a golden opportunity for the mostly US-based education technology (or “EdTech”) industry. For these players, last year was a bonanza.
It’s insanity. I shouldn’t be happy. I know a lot of people aren’t doing so well right now, but for us — I can’t even explain it […] We’ll probably increase our value by four to five times just this year.
At least 24 universities in Australia and New Zealand used some sort of online proctoring tool last year. In some cases this simply involved the relatively low-tech use of Zoom, but many universities opted for proctoring platforms such as Proctorio, Examity or the most popular choice, ProctorU.
Typically, proctoring platforms use a combination of “human” monitoring and AI monitoring to monitor students’ conduct during exams.
Students take their exams before the unblinking eye of their laptop camera. The AI monitoring uses tools like face detection, gaze detection and keystroke biometrics to verify students’ identity and flag “suspicious” behaviour (such as looking around the room, or moving away from their desk).
Suspicious behaviour can be reviewed by a “live” remote proctor. This work is often outsourced to developing nations such as India and the Philippines, where remote proctors are reportedly paid around A$3.50 per hour.
It is also possible to use fully automated versions of such platforms — though as was found, even “fully” automated systems require a great deal of extra work for teaching staff.
Tutors interviewed described the additional unseen work involved.
They had to write suitable assessment tasks, set up the proctoring parameters, and wade through post-exam reports to judge evidence of anomalies. Moreover, technical staff had to methodically review the content of every assessment to confirm it would be compatible with the software.
Even after all this work, exams were still troubled by glitches. One computer science tutor described the platforms as “totally, totally, buggy”.
Staff have little direct control over how the platforms work, as the precise rules used to determine “suspicious” behaviour are tightly protected commercial secrets.
FACIAL RECOGNITION CONCERNS
The emergence of online proctoring has been extremely controversial. Some see it as an invasion of students’ privacy based on an idea that students are inherently prone to cheating.
Critics have also argued the facial recognition tools these platforms depend on may be racially biased, and more likely to misrecognise people of colour. In the United States, facial recognition technologies have been banned outright in several cities.
The use of facial recognition is growing in Australia, with the federal government set to deploy the National Facial Biometric Matching Capability. However, debates around facial recognition’s impacts and implications have been much more muted here than overseas.
The initial deployment of online proctoring nevertheless prompted a storm of protest on Australian campuses. Student protest leaders we interviewed found students considered remote proctoring an unacceptable invasion of privacy, and there was anxiety around the prospect of glitches affecting exam performance.
Even students who would not normally get involved in student politics were driven to protest. As one student organiser told us:
“A lot of students are pretty apathetic to that kind of stuff [but] the response in terms of [the use of online proctoring] was a lot more visceral.”
In the wake of these protests, online proctoring was limited or entirely removed in some university subjects.
BIG BROTHER IS WATCHING
One of the most interesting discoveries was the fact that, once exams had actually taken place using the platforms, some students became more “jaded” or “resigned” towards use of the technology.
Some students interviewed were even relatively positive about the convenience of taking exams from home. One student reflected:
“Convenience far outweighs anything [or] any sort of issue that could possibly come up […] it’s that whole Big Brother scenario, you sort of forget they’re watching you after a little bit.”
Others felt the comfort and calmness of the home environment was favourable when compared to a busy and emotionally charged exam hall.
Despite the controversy and added work of online proctoring, university administrators spoke to were confident the technology would continue to be used in Australian institutions. As one technical support officer put it, it is rare to “un-procure” technology:
“Once we start (with) any new technology, it’s hard to just step back completely, and not make that offering anymore, that’s not […] how these things work.”
Online exam proctoring was introduced as an “emergency fix” during the pandemic, and may well become more prevalent as universities continue to incorporate online learning in the post-pandemic world.
The introduction of online exam proctoring systems raises serious issues, including the impact on student education, the extra work required to keep “buggy” systems working, invasion of privacy and the commercialisation and outsourcing of key university infrastructure.
Let’s give people some power to fight back against these lurking systems.
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